A little help for your big day.

Your ticket PDFs are sent to the email address used at checkout after successful payment and booking confirmation. No account or login is needed. Check your inbox and spam folder. If your tickets are still missing, contact us before travelling. A payment receipt alone is not your admission ticket.

Check your inbox and spam folder before trying again. If your bank shows a charge but there is no booking confirmation, email us your booking reference (if available), the email used at checkout and the payment date. Avoid paying again until we have checked the booking. Never send your full card number or security code.

This ticket option is non-refundable. Check your visit date, guest details and eligibility before paying. If you made a mistake or have a booking problem, contact us with your reference. Changes are not guaranteed; any rights that apply to your booking remain in effect.

No. This ticket option is for international visitors only and is not applicable to UAE residents. Every ticket holder must meet this requirement. If you are unsure, please contact us before booking.

One day of park admission with unlimited access to included rides, subject to height, age and safety restrictions. Fast Track, kiddie rides, IMG Kids Zone, HBL skill games, arcades, photos, food, drinks and transfers are not included.

Enter your name and email, then claim the offer and agree to up to three IMG offer reminder emails from BeTheGuests and Google measurement. You can unsubscribe anytime. Your AED 150 per guest discount is saved for 7 days. There are 12 new claims each day, resetting at midnight Dubai time. You can book at the standard price without claiming. Reminder links restore your discount on another device within its original expiry. Unsubscribing or changing cookie preferences does not cancel a claimed discount. Promo codes cannot be combined with it.

Check that you are showing the issued admission ticket for the correct date and follow its entry instructions. Contact us with your booking reference and the message shown at the entrance so we can investigate. Do not post your ticket barcode or QR code publicly.